Actively monitor the agent status system to help manage the work activity of the Contact Center agents; including incoming and outbound contacts, queues, delay times, and the status of agents to accept new contacts in a timely manner Provides back up support to Operations Support and Dispatch Specialist as needed Manage and handle incoming contacts from Police, Fire, and

Utilizes business intelligence data to aid in program evaluation and decision making toward clinical and operational outcomes; monitors quality and compliance key performance indicators including but not limited to quality audits, clinical outcomes and training, risk assessments, compliance investigations, cultural competency requirements, data validation outcomes, and en

Promotes excellent customer experience with individuals, families, and providers. Using their own personal experience, engages with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Advocates for individuals in communicating their preferences and needs while coordinating outpatient

Maintain financial records by analyzing balance sheets and general ledger accounts. Reconcile bank statement and cash accounts. Carry out month end, quarter end, and year end closing procedures. Record and maintain all fixed assets in accounting system. Maintain General Ledger through the preparation and posting of journal entries. Analyze and record revenues as well as a

Maintain awareness of Peer Support Specialist's floor activity to ensure adherence to Solari policies Frequent monitoring of "live" Peer Support Specialist calls from the Supervisor desk Frequent movement around the work area to enhance Supervisor visibility of floor activity Provide face to face coaching of Peer Support Specialists should productivity activity warrant Ta

Promotes excellent customer experience with individuals and families Using their own personal experience, engages with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the caller

Promotes excellent customer experience with individuals and families. Using their personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the call

Promotes excellent customer experience with individuals and families. Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris

Law Enforcement Crisis Liaison Co locates in person at 911 dispatch centers. Provide in the moment training and coaching of 911 staff. Actively coordinates between police and Solari to assist community members. Actively fosters positive relationships and culture between Solari and first responders. Collaborates with Contact Center Leadership and 911 leadership to develop

Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recovery and resili

Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recover

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris

Conducts all aspects of supervision to the supervisor teams and does so timely according to procedure. Ensures all floor procedures are accurate and up to date, attend all internal meetings related to quality, policy, and compliance. Ensure that contractual metrics are met daily and coach to deficiencies. Fully understand each contract KPI's, daily and monthly monitoring

With the support of the CRN Leadership, develop and deliver training and mentoring specific to their designated program Provide ongoing developmental support to new hires or employees identified to have training needs; this may include retraining in specific areas, modeling of desired skills, live and/or historic coaching, etc. When not mentoring or monitoring performance