Do you have experience providing exceptional customer service? Are you looking for a career where you have the ability to make a positive impact in the lives of others? The Department of Labor & Industry is seeking a bilingual professional with excellent communications skills to provide customer-centered services designed to enhance workforce development activities and service strategies for job seekers and employers. The services we provide are designed to help individuals identify their goals and make them a reality. If you believe you have what it takes to thrive in this position including being fluent in English and Spanish, we want to hear from you!

As a Career Advisor, you will be conducting vocational and career assessments of jobseekers to determine career objectives, interests, skills, and abilities. Work will include providing guidance to assist jobseekers in making and carrying out career decisions for success in the labor market, identifying suitability for and/or barriers to employment and training, as well as providing appropriate tools and resources for jobseekers to achieve employment goals. You will have the opportunity to promote PA CareerLink services to jobseekers, employers, the general public, and other service providers by coordination of marketing activities with the media, community organizations, schools, and other entities. Additional responsibilities may include:

• Developing and conducting orientations to services, workshops, and presentations
• Assisting jobseekers develop long- and short-term employment goals
• Planning and conducing group and individualized career counseling and coaching
• Assisting jobseekers and employers with PA CareerLink Online enrollment
• Analyzing employer workforce and economic development needs as well as occupations to determine the skill sets needed by jobseekers
• Proposing hiring strategies and solutions to address recruitment and retention issues

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in York.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Successful completion of the Career Advisor Trainee (commonwealth title) training program; or
• One year of experience interviewing the public to collect and identify customer needs, evaluating eligibility for programs, and researching data to make decisions, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.