From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.

Deal Desk Manager

GENERAL SCOPE & SUMMARY

Work collaboratively with sales leadership and other cross functional organizations to ensure streamlined processes for each deal and customer, with a focus on deal structuring, execution, and efficient sales operations. Perform financial analysis, including cost-benefit, margin, and deal modeling to evaluate potential impact to Alvaria's financial performance. Define business procedures, minimize price-variability across SKUs and contracts and establish price standards and strategies.

PRIMARY ROLE & RESPONSIBILITIES

• Work closely with sales teams to structure complex deals, including pricing, discounts, payment terms and contract terms in accordance with company policies and financial goals.
• Assess and mitigate risk related to payment terms, revenue recognition, and product delivery.
• Communicate and present complex deal structures to the executive team for approval.
• Review and approve customer facing quotes.
• Special projects as required.

SPECIALIZED KNOWLEDGE & SKILLS

• Strong analytical and financial modeling skills.
• Maintain a strong business aptitude around industries, products and services, solutions, and competition.
• Detail oriented and highly organized.
• Strong teamwork skills. Professional demeanor to maintain and enhance relationships.
• Ability to concisely communicate complex information to Quotation Specialist team and company leadership.
• Serve as a liaison for Quotation Specialists / Solutions Consultants, Professional Services, Accounting and Product Management to quickly pinpoint and resolve open items related to deal financial structures.

JOB REQUIREMENTS

• 5 + years of working in a global sales organization.
• Time spent in a Sales Support role preferred.
• Experience with pricing or margin analysis
• Experience with Microsoft Excel. SalesForce.com experience is a plus.
• Bachelor's degree in relevant field.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time