Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Student Services Specialist Sr - Enrollment (Short Term) - 2 positions
Glendale, AZ
Job Description
Student Services Specialist Sr - Enrollment (Short Term) - 2 positions
Job ID: 319869
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$19.86 - $25.82/hourly, DOE
Grade
111
Work Schedule
Monday - Thursday, 9am - 6pm; Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
The Office of Admissions, Records and Registration implements and monitors many academic and administrative policies in coordination with academic units, departments, colleges and the District Office to support faculty teaching and student learning. The office of Admissions, Records and Registration acts as the stewards of academic and student information, adapts operations to changing academic needs, federal, state and institutional policies and administrative processes for service improvements.
The Student Services Specialist Senior in Admissions, Records, and Registration is responsible for providing quality control and daily processing of all student records. This professional will implement process improvements and coordinate enrollment related functions to ensure compliance with administrative, Federal and State regulations. This professional must utilize independent judgement and decision making throughout their assigned duties. This position will support the Registrar and Associate Registrar with analysis and implementation of quality improvement throughout the lifecycle of the student. supporting students, staff, and faculty with more technically demanding duties related to Admissions, Records, and Registration.
Essential Functions
45% - Perform more technically complex functions related to admissions, records, and registration. Lead functions include but not limited to, graduation processing, athletic compliance, 3rd party enrollment, transcript evaluation, special admissions, and National Student Clearinghouse error resolution reports. Process incoming and outgoing documents related to all aspects of admissions, records, and registration. Understand, explain, and adhere to federal, state, and district rules and regulations
25% - Monitor quality assurance to ensure accuracy of completed transactions. Monitor/support, phone, email, and chat-related services. Provide ongoing training to department staff. Coordinate and maintain admissions, records and registration, reports, spreadsheets, databases, documents, and service account correspondence between students, faculty, and staff. Assist with enrollment-related projects, systems testing, and SIS training, including processing of documents and coordination of office workflow
20% - Supports the Admissions and Records department by providing services to students and prospective students, project deadlines, and department goals. Troubleshoots software and responds to issues and complaints. Responsible for updating enrollment records and correcting error reports. Process dynamic forms including but not limited to residency, domicile, special admissions and compassionate withdrawal. This position interacts with a diverse population of students, staff, faculty, administrators, and the public
10% - Assist with the department workflow, assigning staff to alternative job functions according to the needs of the business. Compiles and prepares data for supervisor and other duties assigned by the Director/Manager of Admissions and Records
Minimum Qualifications
Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
- Bachelor's degree from a regionally accredited institution
- Two (2) or more years of experience working in a postsecondary educational institution using a student information system or related records database
- Two (2) years of experience assisting or coordinating the operations of a customer service area providing support in various modalities (i.e. phones, chats, email, in-person.)
- Two (2) years of experience creating and/or maintaining documents in Microsoft Office Suite and/or Google Suite (such as document, spreadsheets, and presentation slides)
- Two (2) years of experience providing one-on-one and/or group training, such as delivering presentations
- One (1) year of experience using reports and data to monitor the quality of work, and adherence to rules/regulations
Special Working Conditions
- MCCCD does not sponsor individuals for any type of work visas.
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
- Travel to campus during interview/selection process will be at candidate's own expense
- May be required to travel or be assigned to all MCCCD locations
- May require numerous evenings or weekends
- May require prolonged periods of viewing a computer screen
- May be required to lift or carry up to 25 lbs
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
First review date has been extended to Wednesday May 22, 2024.
Open until filled. First Review Date: Monday, April 22, 2024. Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
jeid-0bcfc672c9fea048b0b354debbec90fc
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
Email this Job to Yourself or a Friend