Specialist I, Implementations

Phoenix, AZ

Posted 5 days ago

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Job Description

Job Description:

The primary focus of this position is to independently guide physician practices through the successful participation in various federal incentive programs including, but not limited to, the Merit-Based Incentive Payment System (MIPS), Alternative Payment Models (APMs), and the MIPS Value Pathways (MVPs). These programs represent our healthcare system's transition from Fee for Service to Pay for Performance.
A Specialist I will be successful in this role after training and once they have demonstrated the ability to independently manage their own client accounts. This team member will display a proficient knowledge base of CMS regulations relevant to this position, the ability to support the Quality Programs Team by accepting support cases, conducting research as needed and a self-starter worth ethic. In addition, this individual's role and career will have the opportunity to evolve and grow quickly as new regulations and products are released.

This is a remote position and candidates from all US States are eligible to apply.

Independent consultation on federal incentive programs to physicians and practice representatives
Proficient in NextGen Health Quality Measures (HQM) Reporting Module: Implementation, Training, & Support
Runs multiple projects simultaneously
Knowledge of NextGen and CMS for appropriate case routing/escalation
Provide secondary support to senior team members for various categories and programs (i.e. Quality, Promoting Interoperability, HQM, etc.)
Creates and maintains system-related documentation, such as business, system, and functional requirements, process flows, status reports, and configuration worksheets.
Mentor new team members
Conduct federal health policy research
Manages project risks and escalations proactively and effectively
Documents customer requirements and configures applications to meet customer-specific business processes
Identifies problems and researches alternatives through testing and consulting with peers.
Prepares presentations, gains consensus from client and implementation team, and implements solutions.
Tracks and reports key performance indicators/metrics.
Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.

Education Required:

Bachelor's degree in Political science, Public Policy, Public Health, Healthcare Technology, Data Analysis, Business Administration, Communication, Computer Science, or related discipline.
Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

1+ years of experience in customer service, project management, or client relationship.

Knowledge, Skills & Abilities:

Knowledge of: Project management principles and best practices. Knowledge of specialty client needs related to reporting, clinical workflows, and practice management. Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Skill in: Excels interpersonally and demonstrates strong presentation, communication, and relationship skills. Detail oriented, analytical, problem solving, time management.
Ability to: Stay organized, prioritize workload, maintain a positive attitude, and multi-task to meet established timelines; establish and maintain effective working relationships with cross-functional teams. Ability to create a collaborative environment to promote realistic outcomes and goals leading to successful client results. Ability to establish processes and protocols, manage timelines.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

Job Summary

Company

NEXTGEN Healthcare

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Bachelor's Degree

Required Experience

1+ years